Refund and Returns Policy

First of all, we would like to thank you for your interest in purchasing from us that’s why we will make sure to let you know about our refund policy as mentioned below…

At TV-Plans IPTV, we are committed to delivering high-quality service and customer satisfaction. However, if you are not fully satisfied with your subscription, we offer a 7-day refund policy under the following conditions:

NOTE 1 : 1 MONTH REFUND VALID ONLY FOR 3 DAYS.

1 – Refund Eligibility:
  • Refund requests must be made within 7 days of the original purchase date.
  • Refunds will only be issued for first-time subscriptions. Renewals, upgrades, or subsequent purchases are non-refundable.
  • The service must be malfunctioning during the refund request period. No refunds will be issued for services used without significant issues.
2 – How to Request a Refund:
  • To request a refund, contact our customer support team via our Email [email protected] within 7 days of your purchase.
  • Please include your order details, the reason for the refund request, and any supporting information if the service was not functional as advertised.
3 – Refund Processing:
  • Approved refunds will be processed within 1 – 2 business days of the refund request.
  • Refunds will be credited back to the original payment method. We are not responsible for delays caused by your bank or payment provider.
4 – Non-Refundable Conditions:
  • Refunds are not applicable for improper device setup, network issues, or failure to meet the minimum technical requirements to run the service.
  • Any form of account misuse, sharing of subscription, or violation of our Terms of Service will void eligibility for a refund.

 

NOTE 2 : IF YOU ARE TRYING TO TEST OUR SERVER IF IT MUCH FOR YOUR NEEDS WE HIGHLY RECOMMEND YOU TO PURCHASE 1 MONTH TO CHECK IT AND SEE IF YOU LIKE IT.

 

NOTE 3 : IF THE TIME OF THE REFUND EXPIRED, NO WORRIES BECAUSE WE ARE ALWAYS SUPPORT YOU WHEN YOU HAVE A PROBLEM, WE COMPENSATE YOU IF YOU FACED A PROBLEM ALSO WE CAN CHANGE YOUR SUBSCRIPTION TO ANOTHER SERVER TO MAKE YOU SATISFIED.

 

NOTE 4 : PLEASE RESPECT OUR REFUND POLICY, AND WE WILL DO OUR BEST TO KEEP YOU SATISFIED AND WE WILL NEVER LET YOU DOWN.

 

For any further questions or clarifications regarding our refund policy, please feel free to reach out to us at [email protected].